Returns and refunds

Last updated 1 September 2026

For help with returns, exchanges or an issue with your order, contact pnkapparels25@gmail.com.

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable consumer laws. The conditions and exclusions for voluntary returns do not restrict your rights when goods are faulty, damaged, incorrectly supplied or otherwise fail to meet consumer guarantees.

Change-of-mind returns

We do not accept change-of-mind returns.

Wrong-size exchanges and returns

Custom products cannot be exchanged or refunded if you select the wrong size. This does not affect your rights if we supply an incorrect size or the product otherwise fails to meet consumer guarantees.

For non-custom PNK Apparel items, we may approve a size exchange or refund at our discretion. Requests must be made within 30 days of delivery.

Items returned under this discretionary policy must be unworn, except for being tried on, unused, unwashed and in their original condition, with tags attached and original packaging where applicable.

Exchanges are subject to stock availability. If the requested size is unavailable, store credit may be offered.

Shipping costs

For approved voluntary size exchanges or returns, the customer pays the return shipping costs and any shipping costs for the replacement item. Original delivery charges are non-refundable for these returns.

Where goods breach a consumer guarantee, we will cover reasonable return shipping costs.

Damaged, faulty or incorrect items

Contact us as soon as reasonably possible if your item arrives damaged, develops a fault or differs from what you ordered.

We will assess the issue and provide the remedy required by the Consumer Guarantees Act. Depending on the circumstances, this may be a repair, replacement or refund. If a failure is substantial or cannot be remedied, you may reject the item and choose a refund or replacement, or keep it and seek compensation for its reduced value.

The 30-day voluntary return window, unworn-item requirements and custom-product exclusion do not limit these rights.

How to request a return

Email pnkapparels25@gmail.com with:

• Your name and order number or other proof of purchase.
• Details of the item you wish to return.
• The reason for your request.
• Photos of any damage, fault or incorrect item, if available, to help us assess the issue.

We will explain the next steps and provide the return address. Please contact us before posting an item so we can arrange the appropriate return process.

Refunds

Once a refund is approved and any required return has been received and assessed, we will issue the refund within 10 business days, without delaying any remedy required by law.

Refunds will normally be made to the original payment method. Your bank or payment provider may take additional time to show the funds in your account.

See also our shipping and pickup details and our terms.