Privacy

Last updated 21 September 2026

PNK Apparel is operated by Patric & Kalena, located at Nawton, Hamilton 3200, New Zealand. We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

When you place an order, contact us or use our website, we may collect your name, email address, phone number, shipping and billing addresses, order details, and information you provide through enquiry forms.

We may also collect technical information such as your IP address, browser, device details and website activity through cookies and analytics tools.

You can choose not to provide personal information, but we may be unable to process your order or respond to your enquiry without the necessary details.

How we use your information

We use your information to process payments and orders, arrange delivery, provide customer support, manage returns, prevent fraud, protect our website and meet legal obligations.

Where applicable, we use website analytics to improve our store and contact you with marketing where permitted by law. You can unsubscribe from promotional emails using the unsubscribe link.

Payments

Payments are processed through Stripe. PNK Apparel does not store your full payment-card details. We may receive payment confirmations and limited transaction information needed to manage your order and refunds.

Service providers

We share information where needed with providers that help operate our store, including Stripe for payments, Vercel for website hosting, Resend for emails, and the courier that delivers your order.

We may also disclose information where required or permitted by law.

Some providers may process or store information outside New Zealand. Where overseas disclosure requirements apply, we take steps to ensure appropriate privacy safeguards are in place.

Cookies and analytics

Our website does not use analytics or advertising tools, and does not set tracking cookies of its own. Your cart is remembered in your browser’s local storage so it is still there when you come back. It stays on your device and is not sent to us until you check out. When you pay, Stripe’s checkout page sets its own cookies for security and fraud prevention.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality, including checkout. Clearing your browser’s data for this site will also empty your cart. As we do not use analytics or advertising tools, there is nothing to opt out of.

Storage and retention

We use reasonable safeguards to protect personal information against loss, misuse and unauthorised access or disclosure. Access is limited to people and providers who need it for their work.

We retain information only for as long as needed for the purposes described here, including order management, dispute resolution and legal recordkeeping requirements. We then securely delete it or remove identifying details.

Your rights and contact details

You can request access to, or correction of, your personal information by contacting our Privacy Officer at pnkapparels25@gmail.com. We may need to verify your identity before responding.

If you have concerns about how we handle your information, please contact us. You can also make a complaint to the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.

Policy updates

We may update this policy to reflect changes to our business or legal obligations. The current version will be published on our website with its updated date.